If you have questions about this policy, our data use or any of your rights, you may reach our Data Protection Officer (“DPO”) and our dedicated team by contacting us at [email protected]. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
If you would like us to delete your personal information (except for information that we keep for record-keeping purposes) and/or remove your name and address from promotional lists or to place your name on our “do not contact” list, you should contact our DPO at the email listed above. Please note that requests to update your personal information preferences may take up to 30 days if sent by email and six weeks if by mail (at the address listed below). Requests for access to data that we keep or deletion of data may also be directed to our DPO at [email protected].
WHAT INFORMATION DO WE COLLECT?
Information that we collect includes information that you may give us by using our Website(s), filling out forms on our Website(s); corresponding with us by phone email, online or otherwise; downloading an application or registering on one of our Websites; interacting with our Website(s) by subscribing to a service, e-newsletter, entering a competition; sharing information from one of our social media platforms or reporting a problem with our Websites.
The types of personal information that we process or have access to may include:
- If provided by you, your name, address, e-mail address, phone number(s), username and password, photos, videos, social media account names, or other information that you may share with us or enter into any of our Websites; and
- IP address or identifier associated with the device or browser you use to access our Websites or advertisements of our services that you click or view.
Automatic Data Collection
In addition, we may automatically collect the following information from your visits to our Websites:
- technical information such as the IP address used to access the Websites that identifies the mobile or other device you use, the operating system, settings, network and browser information used to access the Websites
- the domain or URL method used to and from our Websites which may include the date, time and sites that you used to navigate to or from our Websites, pages viewed, information searched, length of visit, time required to load and error messaging, clicks, mouse overs, scrolling and browsing methods
- information stored on your mobile device, including photos, contacts, log in or other digital content
- details on how you use and visit any of our Websites, including traffic dating, weblogs, communication data
- GPS technology in some apps to determine your location which may be disabled by changing the settings on your mobile device
- when installing or uninstalling an app with a unique application number or when an application searches for an update, information about use of the app and download
HOW DO WE GET THE INFORMATION?
Opt In and Use Based Information
Information may be received about you when you agree to provide us with information or when you access our Websites (as described above). If you use our Websites or agree to provide data by opting in to receiving further information or services from us by creating an account or subscribing to our e-newsletter or following our social media platforms, we may use the data you provide to update, expand and analyze the accuracy of our records, identify new customers, and provide information and services that may be of interest to you.
Cookies help us serve you better. We collect information that does not identify you personally other than identification of your computer or browser. We do not collect any personal information that you do not provide to us other than via cookies or similar tags. Cookies or tags are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. This information is used to track visitor use of the website and visitor behavioral patterns. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie or tag left in your browser and identifying information that you may have registered during previous visits, your geographical location or your viewing preferences based on sites you visit.
Your Internet browser can be set not to accept cookies; however, in some cases, this may result in some website features not functioning correctly. Please see www.aboutcookies.org for more information.
WHAT WILL YOU DO WITH MY INFORMATION?
From time to time, we may use the information that we collect for internal or external marketing and promotional purposes or analytical purposes. For example, we may send you our monthly email newsletter about NYC events and special offers and we may email you about promotions and surveys.
Process and Analyze Information
We may also use IP addresses to analyze trends, help us administer the website, track the movement of visitors and gather broad demographic information for aggregate use. We will not directly use IP addresses linked to any other personally identifiable information.
Disclosure for Legal Purposes
WILL THIRD PARTIES HAVE ACCESS TO MY INFORMATION?
Aggregated Demographic Information
We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person other than IP address. No personal information is disclosed by us in this manner.
Ad Serve Companies
We use third-party advertising companies to serve ads when users visit our Websites and advertisements. These companies may use information (not including name, address, email address or telephone number) about visitors to our Websites to provide advertisements about goods and services of interest to such visitors. If you would like more information about this practice and to know your choices about not having this information used by these companies (or others we may add), please visit the privacy policies of the following companies (and check here for updates):
Also, we may occasionally provide your contact information to our partners and affiliates who may, in turn, send you information by, for example, mail or email about their products and services. On occasion, we may offer a special promotion (such as a sweepstakes, contest or a free subscription to goods and services) on the website in conjunction with a third-party service provider, sponsor or promotional partner, and share your information with that third-party service provider, sponsor or promotional partner so that it can send you other special promotions it offers and in those instances, we will inform you of the identity of the third-party partner.
We sometimes use third party agents to run our Website(s), publish our newsletter, provide you with useful information about offers and services to travelers or those interested in travel to New York City and in related travel, leisure, cultural, lodging, and entertainment or services available through our partners or to make or fulfill offers you receive from us. Our agents and partners include web services providers, contest fulfillment providers, airlines, hotels and lodging providers, sightseeing and entertainment venues. We may share the information that you provide with our agents or partners to provide you with services and information and to analyze data about use of our Websites and the effectiveness of our advertisements. We require our agents and partners to keep your information private, not share it with anyone else and, if they would like to contact you directly, obtain your permission to do that.
HOW DO YOU PROTECT MY INFORMATION?
We store your information in a secure environment, compliant with industry standards and best practices. In addition, we use appropriate and effective methods to safeguard your personal information by implementing security procedures to protect your privacy such as encryption and risk analyses.
OTHER THINGS TO KNOW
We do not actively encourage use of our website by children or market or direct advertising to those under 16. You agree that you are over 16.
We will notify appropriate authorities and, as may be required, you of a personal data breach without undue delay if there is a high risk of harm based on the type of information and breach or provide notice in an appropriate manner where the breach does not pose a high risk of harm.
By email: [email protected]
or by mail:
NYC & Company
Attn: Data Privacy Officer
810 Seventh Ave, 3rd Fl
New York, NY 10019